Customer Site / Service Feedback

[Dave]

Hi All,

Don't think I have asked this one before but don't hesitate to shoot in down in flames if I have :)

Instead of product reviews we could do with more general reviews about our website and overall service.

You can of course add your own customer testimonial page but thought an independent rating system would be better like these people

http://www.ekomi.co.uk/

You can see an example of it working on this website
http://www.babyreflux.co.uk/

Any comments would be most welcome

[Neil]

Certainly would be better for me than the product reviews - which we currently don't use.

Not sure about those prices tho. - May be Rich could come you with something similar.

Have you taken the free trial?

Neil

[Dave]

Certainly would be better for me than the product reviews - which we currently don't use.

Not sure about those prices tho. - May be Rich could come you with something similar.

Have you taken the free trial?

Neil

Don't think the prices are too bad. For example the starter package works out at only 20p per order and if this gives other shoppers the confidence to buy it will be well worth the money.

Not signed up yet for the free trial because will need to check with Rich first but if no problems think I will give it a go.

[Dave]

Having spoken to Rich it is not possible to currently integrate ekomi with bluepark so looks like that's another great idea of mine disappearing out of the window!

[john]

Having spoken to Rich it is not possible to currently integrate ekomi with bluepark so looks like that's another great idea of mine disappearing out of the window!
I notice Babyreflux uses Interspire, which is so similar to Bluepark, curious!

[Lew_M]

Would http://getsatisfaction.com/ work?

The Hut (http://www.thehut.com) uses this feature and seems pretty good.

[Neil]

http://www.rating-system.com/

Have you seen this one??

Neil

[Dave]

Thanks Lew and Neil,

Will have a look at these when I get a few minutes. If they only required some code adding to a block then that will be fine but it they require any sort of integration into Bluepark then that will be a problem as it will not fit in with what Bluepark are currently offering.

Looks like a standard boring old testimonial page will have to be the way to go

[Neil]

http://www.rating-system.com/

Have you seen this one??

Neil

If i'm right, this one is just a bit of java script, going to have a go i think - it is free to try.

[Adva Trading]

You can manage, modify and delete your customer ratings and reviews. :D

Love it, will try it.

[Lew_M]

Another feedback site I've found is

Kampyle (http://www.kampyle.com/owner_public/?page=payment&new=1)

On the Free Package you get:

1 feedback form
50 feedback items
Basic application
Basic reporting
Might be suitable to gain quick feedback?