Refunds & Exchanges

[Bumps & Beyond]

Hi

I am hoping someine can help me.

I don't know how to put exchanges through on the system. I often get people requesting to try a different size garment when they return one. I am currently having to submit it as a new order to raise the correct paperwork and manually adjust stock levels to put the return back into my stock.

I have tried looking at the help and can't find anything that helps me out.

Can anyone here help me?

Thanks in advance

Julie

[Plushpaws]

Dear Julie,

The best solution would be to invest in some Accounting software that would handle your stock for you. You would then be able to keep detailed records of all stock movements.

[paul]

how about manually adjusting the stock levels in bluepark. to tie this into your invoices you could add a note explaining the exchange/refund via the admin screen to the existing order.

other than that i think you're right to create a new order. you can also still reference this via the admin notes back tothe 'cancelled' order.

[Gillf]

Agree with both replies.
I have a similar situation when people return items. I use Quickbooks which is excellent for keeping tabs on everything from stock to VAT and manually change the stock on Bluepark. The only thing I wish is that I could amend the detail on the order itself. Perhaps its possible, and I have not found out how... let's see if there is someone out there who knows how, or if it can be done.
Cheers

[Angella]

We used to do exchanges until we got almost lost keeping tabs on credits/debits, so our accountant suggested we refunded the returned order and used bank payments on Sage against the customers account, then made a new order for the exchanged goods. Yes it means having to ask the customer to pay again, but it is the way all professional high end companies manage their stock and accounts. It works for us and we manage over 6,000 accounts. I hope this helps

Angella
www.internetwigs.com (http://www.internetwigs.com)