domain email account

[petad]

I would like to be able to reply to customers who use the "Contact Us" email feature with a reply from our domain address. What I mean is, they send an email via our info@ourdomain.com, which then gets redirected to my main email address provided by BT (our ISP). So when I reply to the customer's email, it goes to the customer from our BT email address.

Does anyone know if it is possible to send emails to the customer so that it will appear to have come from our info@ourdomain.com (Bluepark) address?

Hope that garbled nonsense makes sense?

Pete

[little-linguist]

Can I ask why you don't use your proper bluepark email account instead of a redirection to your BT account.

[Mike]

If you have Outlook Express on your desktop you can set this up to receive and send emails. You set this up with mail.yourdomain.co.uk as your incoming (POP3) account and your outgoing (SMTP) account and then just put in the account you require (i.e pete@yourdomain.co.uk). You will have set up the password when creating your Bluepark mailbox. We have 4 postboxes set up like this and it works fine for us and we also have a BT account.

[petad]

Now you explain it, I have no idea why I haven't tried this. I feel really stupid.

Thanks guys.

Pete

[petad]

Another quickie on this (I have it working now, thanks). As I deleted my original email account that Bluepark set up for me, I have lost the auto-respond text. Can anyone tell me what the variables are for the customer's email address and also for the time & date? In fact, a copy of all the code from the auto-respond box would be very helpful.

Thanks

[petad]

Hi

Just wondering if anyone could copy and paste the contents of the mail forwarding text for me (E-Mail Accounts/Auto-Forwarding/E-mail body) as I need the variables etc., having lost mine when I deleted the email accounts.

Thanks

Pete

[little-linguist]

Sorry - Pete. I'm not sure where you mean. I hope someone else can help you!

[Dave]

Sorry - Pete. I'm not sure where you mean. I hope someone else can help you!

I am also lost Pete and have not got a clue what you mean :confused:

Can you explain in a bit more detail and perhaps the penny will drop!

[petad]

Sorry I'm not being clear (and I could be barking up the wrong tree), but I want to be able to use the standard Bluepark text for auto-response emails. When someone uses the Contact Us email facility, the automated email that they get back has some variables in it, such as their email address and the date/time.

This auto-response text is held against the email accounts in Bluepark. So if you go to Site/E-mail Accounts there will be a list of your e-mail accounts. Click on one of the accounts to edit it, then click on the Auto-Response tab, and the text/code that I am after is in the box called E-mail body:. I am hoping someone can paste that code here (removing any personalised stuff if they want to), so that I can set up my auto-responder.

Hope this is a bit clearer.

Regards

Pete

[Rich]

I understand what you mean, Pete, but the info you're thinking about is exclusive to the Form Manager - it's an auto-response to a form submission.

The email auto-responders for email accounts use a completely different system, it's "plain text" only.

[little-linguist]

The auto responders for the email accounts are more for use when you're out of the office etc. You can set dates for when they should start/finish. The email body bit is blank as standard so you can write whatever you want.

To set up your auto-response for the "contact us" you need to go (as Rich said) to form manager, then click on your "contact us" form (or whatever you may have renamed it to). Then go to the auto-response. Again this is for you to write in whatever you want. I can't see any standard variables there. We've just got the standard message "Thank you, we have received your enquiry. We will respond as soon as possible."

However in the "properties" tab when editing a form, you can check the box next to "add date / time" and this will automatically add the date and time when they contact you. I think this is probably what you're after.

[petad]

I understand what you mean, Pete, but the info you're thinking about is exclusive to the Form Manager - it's an auto-response to a form submission.

The email auto-responders for email accounts use a completely different system, it's "plain text" only.
OK, thanks. That's why I couldn't get it to work then.

And thanks once again to little-linguist - I'll have a look into your suggestions.

Regards

Pete