Just wondering if any one else who uses Royal Mail to send out their orders is still experiencing problems with orders not having arrived to customers?
All we have done for past 2 weeks now is deal with complaints over late deliveries, and has been a nightmare to get any proper information from Royal Mail.
Someone finally admitted to me yesterday that the area I am in (South London) was one of the depots which experienced some of the worst of the wild cat strikes, which they weren't admitting to earlier.
Apparently smaller depots are almost back to normal, but the larger ones in biggest centres ended up with the most backlog, hence longest time to clear. Our customers are really suffering, and are bewildered that they are receiving other mail, but not orders from us. Anything sent out on 4th, 5th, 6th, 9th, 10th and 11th seems to be most affected.
My main gripe with Royal Mail is that the are not providing public information about just how bad the backlog was, and still is in some areas - only a standard 'we are trying to clear it' line. Have tried to complain to Postwatch, and even spoke to Trading Standards, but they weren't interested at all.
Just trying to gauge if most people are still having problems too, or is it now getting back to normal for most?