New Feature Request.

[Neil]

I would like to see a button on the order processor page that will resend that specific orders confirmation email.

PLEASE.

[Rich]

Playing devil's advocate, is there any reason why you wouldn't use the E-Mail Log for this? What's the most common scenario requiring this?

[Neil]

Because the email log only holds the last 50.

Customer mistyped email - added an extra m - so original email returned undeliverable. Contacted me to say haven't got confirmation after 3 days, of course thats long dropped off list.
Some days 50 emails can only hold 2 hours emails.

[Rich]

Okay I see the benefit, although I should mention the log holds 100 emails.

Just a thought though, how about forwarding them a copy of the PDF invoice?

[Neil]

Yes you are right, so it does, sending more than i thought then as during peak time can fill that in a couple of hours.

I will send this customer an pdf to see me through, hadn't thought of that, but i do include information on the confirmation email that is needed by some customers. I would think i'm not the only one who includes extra info on this as well.

Ta for help.

[little-linguist]

I agree this could be useful. Don't always want to email copy of pdf as the VAT proportion on the Bluepark invoices sometimes differs from the QB versions so we don't necessarily want the customer to have a copy of the BP invoice.

Also, if you edit an order via remote control, it would be great if a new, updated order confirmation email could go out to the customer (either manually or automatically) as currently it doesn't seem to.

[john]

There are an incredible amount of customers that can't type their own email address correctly, the lack of a resend email button to be used after manual corrections is one of the most annoying things about BP, we have to work around this time and time again.

[petad]

We'd like this too. I often have to cut and paste the contents of our copy of the order conformation email to resend, because the customer has got their address wrong.

[OurWeigh.co.uk]

Yes we would like this feature too. We would like to be able to resend invoices to customers who either didn’t print it off the first time or gave us the wrong email address.

We are always being asked for another invoice and have to save it to file and then attach to an email. It would be so much easier if you could just click a button and it sent an preset email with the invoice attached.

[Dave]

Yes we would like this feature too. We would like to be able to resend invoices to customers who either didn’t print it off the first time or gave us the wrong email address.

We are always being asked for another invoice and have to save it to file and then attach to an email. It would be so much easier if you could just click a button and it sent an preset email with the invoice attached.

If customers want copy invoices we talk them through how to do this via the website. It is surprising how many customers didn't know they could do this and also view/track orders and place repeat orders!

If they say they never received any e-mails we check the e-mail address with them, amend if necessary and still point them in the direction of the website.

However, I do agree being able to re-send a copy of the order confirmation e-mail would be good. Especially since sometimes customers call and change details and ask for an updated order confirmation e-mail.

[Neil]

Rich,

Just to bump this thread up.

As you can see most of the people who replied are established long-term users of Blue Park, so there is a need for this don't you think?

[Rich]

It's already firmly on the list to be integrated. However, I've seen a couple of replies which are talking about an "updated" order confirmation email after edits to the order have been made, etc. My original plan was to simply keep a record of the email sent so that it could be resent.

It would be helpful for me to have clarification as to what is the main use for this feature. Is it the original email, or is it sending out an updated email (which is considerably more complicated)? If the order has been edited, wouldn't an updated invoice suffice?

[Neil]

I'm pretty sure that keeping a copy of the email would be a nightmare on webspace.

Whilst i rarely have to update orders, I think most people here would be looking to send an email with the order as it stands at that time. (The updated way)

Surely, to generate the data required for an invoice or email is very similar, its just the way its ouput that different, but then you are the programmer, not us!!!

[Rich]

That's as I suspected, which is why there hasn't been a quick integration of this feature. It's on the list to be included.

[Neil]

Quite happy to wait, if we are all getting what we need!

[icegems]

Rich can I add to this one please? I know there is an email icon on the order page, but it would be really helpful to see the email address - when we input into the courier company we need to input the customers email address which we currently have to do from a different page.

Back to the original post - for me the ability to just resend the original email would probably suffice.

[Red Devil]

To "resend" anything, you don't need to store every email you have ever created in the history of the site. So webspace doesn't come into it.

To resend a confirmation email, surely you just trigger the same process that created the original confirmation email and the data is pulled from the database to format an email.

Likewise, if you changed an order, the contents of any invoice or email would change because the data has changed on the database.

So basically "resends" are just re-constructing whatever you are trying to send based on the current state of the database by triggering whatever original process creates the email/invoice.

It's not like reprinting a Word document on your PC that you have to physically store because it's a one off where the data (teh content of that document) is not stored anywhere else.

If you wanted to view something that wasn't stored anywhere e.g. an old email, there should be a re-generate process and a preview option and then a resend option. I repeat, the physical document doesn't need to be stored anywhere. Granted this process takes up more machine time rather than a simple reprint but it is more flexible and is only ever used when needed rather than storing 100s or 1000s of emails that you may never refer to again.

[little-linguist]

For us, the order as it stands when the email is requested would be most useful. We often get people calling asking to add to their order after they've placed it and then they ask if we can email them an updated order confirmation so that they know what they've ordered.

[Red Devil]

To add to my reply, the system would just need to hold an index/list of all emails sent and from that they could be re-generated.

[Neil]

Red Devil,

I think its for Rich to decide the way the system works he's the one with the code! We can only request and advise what we need as users and this way Blue Park can improve even further!!