That green "launch shoptalk" button

[SarahT]

What does it mean when the green "launch shoptalk" button (within the "who's online" page) is greyed out (ie. not as bright) and isn't clickable ?

[Les78]

I think it means they are not online anymore.

Les

[Terry]

thats right, it means they are no longer online ( the one that is displayed on each line)

Terry

[SarahT]

Ok - thanks. I thought that was what it meant. It's so annoying because I've been watching a few people recently who all have lots of items in their baskets (and have accounts with us), but they just drop off that list without checking out. I wonder why ?

[jewelsandfinery]

Sarah I brought from you recently and when I went to order found a restriction on 2 of the items I wanted to order. I could only have 9 - though I really only wanted 10. There was nothing showing about the restrictions until I went to put them in my basket. I am not sure if this is intentional and putting people off?

Best Sue

[SarahT]

Sarah I brought from you recently and when I went to order found a restriction on 2 of the items I wanted to order. I could only have 9 - though I really only wanted 10. There was nothing showing about the restrictions until I went to put them in my basket. I am not sure if this is intentional and putting people off?

Best Sue

Thanks for that Sue. I suspect the reason it was putting restrictions on was because there were only 9 of those particular items left and it won't let you add more than we've actually got. Can you tell me which items it was ? Perhaps I need to adjust my "Low Stock Notification" field so that it will put one of those little triangles on the product that informs you there's low stock ? Or does it already do that, I wonder, by knowing it's getting close to 0 ?

Thanks

[jewelsandfinery]

It didn't appear as low stock. It flashed up the number 1 and said restricted? So I thought I could only have one crochet bow ordered. It did the same for the red and white colors. It wasn't till I looked at the checkout page that i saw the 9 that I knew how many were available. Its maybe the wording? It would have felt better with "out of stock" than the "restricted" if you see what I mean. Is this how its normally shown on all shops.

[Red Devil]

The message is "The quantity you have requested has been limited" and the basket pop up window shows 9 instead of 10 (colour was Blue). Before the pop up basket was available, the underlying "add to basket" product screen would've kept the number 9 in the quantity field but now it just defaults back to 1 as it probably refreshes the screen. Nothing the website owner can do about that.