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No, with our everything appears to work fine. It's the customer who gets told it failed while everything with the payment and in BP appears to have worked perfectly. Money received, order...

We've had a few customers now that have contacted us to say that either a) they accidently placed 2 orders because the 1st one said it failed, or b) are confused when goods turned up because they...

Yes, looks like that is the case with DPD. They will also be charged duty on non-eu/uk goods over 150euros...

If we're selling stuff from the UK to the EU, and it was manufactured in the UK or EU, do our customers have to pay any tariffs?

I've tried looking at the europa website but it just seems...

thanks. I ended up exporting the users from user manager, then changing in excel, then re-importing (while be careful to untick the notify customer button!)

Where do people get there business from if not google shopping, or repeat custom from people that found you originally via shopping? Google Ads?

Just woken up to a mailbox full of "Warning: message xxx delayed 24 hours" emails. They seem to be from order confirmation emails.

The message in the email says:

The mail server...

ok, that seems really cool. But how are you wording the order complete emails?

It seems like for our DPD setup, shiptheory is returning the tracking number to go in the email. So if we were just...

thanks, I'll take a look

Does anyone here use DPD, and if so how are you getting the order data into their system now that they require a list of all the items in the order (as opposed to previously when it was baiscally...

Has anyone developed something that would output orders into a file that could be exported to DPD?

Currently we export to csv, run it through a perl script then import into MyDPD, but that won't...

strange that google would be emailing me about it then if it's that old - unless my websites aren't using it somehow...?

Google has been sending me emails about "updating your current Google Analytics tag (analytics.js) to the latest tag (gtag.js)"

Is this something BP is aware of, will do for us, or has already...

Yes, I was wondering exactly that - thanks!

We've had 2 users in the last week mention that they've forgotten their passwords then been blocked from the website after a number of failed attempts (the first one could no longer access the...

oh wow, would never have thought of looking there! Thanks.

On one of our older websites the order manager displays 42 orders per page. On our new website the order manager (same PC/browser/resolution) displays 24 orders per page. Where do we change this...

We usually use outlook, but we've just got a new laptop that only have windows 10 mail on it.

But we can't get it to work. It just sits there saying it's retrieving mail, but nothing is sent or...

I'd hardly consider it desperate to offer a small "limited time" discount to a potential customer who's about to leave the site, possibly for good. Many large and very successful companies bombard...

lol, he says with a 10% discount code in his footer! :p