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  1. No, hadn't thought of that, but I'll definitely...

    No, hadn't thought of that, but I'll definitely try that on the next one. Up to now I've just been resetting the password myself, and emailing it to them.

    Thanks!
  2. uh, no, didn't even know that existed! But just...

    uh, no, didn't even know that existed! But just found it and checked - no record of any emails being sent out to that user.
  3. Something wrong with forgotten password requests?

    Is anyone else getting customers emailing to say they've forgotten their password and aren't getting any reply from the "forgotten password" request (and yes they're checked their junkmail/spam...
  4. This was near the start of this thread, nearly...

    This was near the start of this thread, nearly 18months ago... I'm assuming this never happened...? It's possible I could have missed it...
  5. yeah, must be a pretty big list by now...

    yeah, must be a pretty big list by now...
  6. The product protection feature was activated for your Google Merchant Center feed

    I've been getting this email this morning for several of our websites, is anyone else seeing this? Just wondering if this is a problem with us, BP or google...

    "The product protection feature was...
  7. ok thanks.

    ok thanks.
  8. Sure, I'm aware of labels, but the only options I...

    Sure, I'm aware of labels, but the only options I get are circle, seal and star...
  9. oh that's interesting, I assume you must be using...

    oh that's interesting, I assume you must be using a custom image for that?
  10. Highlighting a specific product on the category page

    Is there a way of highlighting a specific product on the category page? I'm thinking maybe a red border with text at the top. Like "best seller" or something like that.

    I can't think of a way to...
  11. Thanks for the heads up. I've been to the norton...

    Thanks for the heads up. I've been to the norton website where it says, "Threat Report This is a known dangerous web page. It is highly recommended that you do NOT visit this page."

    It has it in...
  12. Nice one, that looks like it might be it - the 3...

    Nice one, that looks like it might be it - the 3 websites with that problem all had social buttons enabled, the ones without the problem didn't... just have to wait "upto 28 days" for google to...
  13. Google - "Cumulative Layout Shift (CLS)"

    So I looked in Google console and it seems my site has been throwing up a bunch of "Cumulative Layout Shift (CLS)" errors since may for some reason.

    There are nearly 200 affected pages but it only...
  14. Yes, that's seems to work well on the stock, but...

    Yes, that's seems to work well on the stock, but then on the order if you've purchased product B it shows both A and B on the order, dispatch note and invoice. There is an option to switch off the...
  15. Thanks, I've just looked that up in the help...

    Thanks, I've just looked that up in the help system and it looks like that appears as a single product where you can choose different types within it. I'm really looking for something that appears...
  16. 1 item, 2 products, 1 stock level...?

    We have a particular product that can basically be built as one of two different items. So the customer buys the box and can make product A or product B.

    It makes sense to create 2 products on...
  17. New preorder/backorder for google shopping feeds?

    Here's a new feature announcement:


    Google Shopping Feed Update
    We have modified the default version of our Google Shopping feed, which can be generated via the Export Products section.
    This...
  18. Problems for customers changing passwords? (forgotten password)

    We've have several customers over several websites over quite a long period saying that they're having trouble with the "forgotten password" procedure. Specifically, they keep requesting a new...
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    ok thanks, we'll take a look.

    ok thanks, we'll take a look.
  20. Replies
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    Worldpay - any good?

    We've been using SecureTrading ("Trustpayments") for years across all of our websites, but at the moment they're being unreliable and unTrustworthy.

    We're looking at alternatives, specifically...
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