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Thread: "The delivery method you have specified is invalid for your location"

  1. #1
    Join Date
    Sep 2007
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    1,451

    Default "The delivery method you have specified is invalid for your location"

    I have a customer who is in the US trying to place an order for delivery in the UK. They have contacted us to say they are getting the above result when they try to move forward in the cart. I cannot see what is wrong because they have not yet created the order - just put the product in the cart and tried to check out. They are a new customer so don't at this stage have an account. I've tried to simulate what is happening by putting the same item in the cart and choosing a non uk delivery option but it lets me go to the next stage without a problem. Does anyone have any idea what might be happening?

    Thanks
    Gill

  2. #2
    Join Date
    Jul 2009
    Posts
    514

    Default

    Gill,

    In the shipping manager do you have it set up with partial postcode or not, we found that we had that set and some postcodes were not in the list.... where in the uk are they trying to send it to??

  3. #3
    Join Date
    Sep 2007
    Posts
    1,451

    Default

    Hi Adam,
    No - the shipping manager at the moment is set based on order value with no locations set. There are changes going on so we can use DHL but that is the product weights being added. I've just tried putting the order on myself for the customer, but as soon as I complete her address I get the same result as her. I am wondering if I first open an account for her whether that will make the difference. I know we have shipped to the Uk on orders placed abroad before - so this is a bit of a puzzle.
    Gill

  4. #4
    Join Date
    Jul 2009
    Posts
    514

    Default

    it is a bit odd. surely it looks at the delivery address and if its ticked as ok then off it goes?

  5. #5
    Join Date
    Dec 2007
    Location
    Cumbria
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    3,690

    Default

    Sure we have discussed this before on the forum. Think the answer was the customer was a numpty because they were not selecting the correct country!
    Regards,

    Dave

  6. #6
    Join Date
    Sep 2007
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    Default

    Quote Originally Posted by Dave View Post
    Sure we have discussed this before on the forum. Think the answer was the customer was a numpty because they were not selecting the correct country!
    Hi Dave,
    She's not the only numpty. I fell into the same trap she did eg clicking the continue button instead of ticking the different delivery address box. My excuse is I am really busy and not concentrating.... I don't know what her excuse is !!
    Gill

  7. #7
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,690

    Default

    Quote Originally Posted by Gillf View Post
    Hi Dave,
    She's not the only numpty. I fell into the same trap she did eg clicking the continue button instead of ticking the different delivery address box. My excuse is I am really busy and not concentrating.... I don't know what her excuse is !!
    Hi Gill,

    Glad to hear it's all sorted and you are really busy.

    Is your 4th BP site on the horizon?
    Regards,

    Dave

  8. #8
    Join Date
    Sep 2007
    Posts
    1,451

    Default

    Quote Originally Posted by Dave View Post
    Hi Gill,

    Glad to hear it's all sorted and you are really busy.

    Is your 4th BP site on the horizon?
    Hi Dave, I am stopping at three for the moment. Giles is redesigning Loves-Lingerie at the moment with a really classy new look.... then it is some extra SEO for it to capitalize on the new look - so I am going to be up to my eyes in work. Still it keeps me out of mischief.
    Cheers
    Gill

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