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Thread: Maestro / 3D secure issues

  1. #1
    Join Date
    Aug 2010
    Location
    Hampshire
    Posts
    356

    Default Maestro / 3D secure issues

    Hello

    I had someone just trying to pay with Maestro. I don't have 3D secure on and I use PayPal Pro as my payment gateway. She was unable to pay and said there was an error code regarding 3D secure.

    any ideas? Just wondering if you have to have 3D secure switched on for Maestro or something.

    Thanks

    Toby

  2. #2
    Join Date
    Nov 2008
    Posts
    2,198

    Default

    yes, maestro insist on 3d secure.
    Regards

    Neil.

  3. #3
    Join Date
    Dec 2007
    Location
    Lake District Cumbria
    Posts
    3,708

    Default

    Quote Originally Posted by amberpumpkin View Post
    Just wondering if you have to have 3D secure switched on for Maestro or something.

    Thanks

    Toby
    Yes MasterCard issued a rule a long while ago which states all Maestro cards MUST have a full 3D Secure Authentication in order for the transaction to be authorised
    Regards,

    Dave

  4. #4
    Join Date
    Aug 2010
    Location
    Hampshire
    Posts
    356

    Default

    Thanks - that is probably why I have quite a few non completed payments - I have disabled Maestro.

    Do others use 3D or not? I personally don't like it.

    Thanks

  5. #5
    Join Date
    Jul 2010
    Posts
    720

    Default

    Quote Originally Posted by amberpumpkin View Post
    Do others use 3D or not? I personally don't like it.
    I guess it depends on what you're selling. If I had a stolen credit card, yours is not the first web-site I'd be visiting

  6. #6
    Join Date
    Nov 2009
    Posts
    1,222

    Default

    I feel that 3D is a necessary evil these days. Our previous provider could not activate 3D secure and is one of the major reasons we moved. We lost so many orders because we could not accept Maestro and received several angry e-mails from customers asking why couldn't they use their Maestro card.

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