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Thread: Ask for email address twice

  1. #1
    Join Date
    Sep 2011
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    1,903

    Default Ask for email address twice

    I am getting quite a few bounces from customers not entering their email address correctly. Is there a way please to ask them to enter it twice and the auto-fill thing doesn't happen so they actually have to type it in? I am thinking this would mean less errors.

  2. #2
    Join Date
    Jan 2010
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    4

    Default

    We are experiencing this issue as well when customers are registering on our site.

  3. #3
    Join Date
    Jan 2012
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    764

    Default

    On EKM they have this - yes they do have something!

    Unfortunately it doesn't work in practice how you would like it. People still make the same mistakes twice! It really did not get any better when they upgraded! It may stop a few but we have at least 1 in 15 who manage to put it in wrong twice.

  4. #4
    Join Date
    Nov 2008
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    Default

    That's because most people copy and paste, i have sat and watched it happen when testing.
    Regards

    Neil.

  5. #5
    Join Date
    Feb 2012
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    148

    Default

    Quote Originally Posted by Neil View Post
    That's because most people copy and paste, i have sat and watched it happen when testing.
    There are ways to disable that though - I have seen many websites where you have to physically type in the second address....?
    Tracy

  6. #6
    Join Date
    Dec 2011
    Location
    West Yorkshire
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    I think Postcode anywhere have an e-mail validation tool that validates the e-mails at the point of entry

    Obviously, its another thing you have to buy - but.....

    Terry

  7. #7
    Join Date
    Jun 2011
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    385

    Default

    Can you not add some text via the language manager "Please check your email address is correct, all communication will be sent via email" or something along those lines.

  8. #8
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    Sep 2011
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    Default

    Yeah, could do a message but most people don't read it or care... they think of course I won't make a mistake, lol.

    I was thinking of asking for it twice with no ability to paste and the autofill to be disabled too so they physically have to type it in the second time at least. I see loads of sites do this so was hoping it would be possible.

  9. #9
    Join Date
    Jul 2010
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    Default

    I think Bluepark validates the email address to make sure it is a valid working email address.

  10. #10
    Join Date
    Feb 2011
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    West Midlands, England
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    Default

    It doesn't validate them on customer entry, I think postcode anywhere does this at an additional cost?

    Is this currently integrated with bluepark?

  11. #11
    Join Date
    Aug 2007
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    2,498

    Default

    Bluepark actually does validate email addresses. Try typing one that doesn't exist into a New Account form and then click out of the field.

    Maybe we need to use this technology more heavily, I'm happy to hear suggestions.
    Developer :: Bluepark Solutions

  12. #12
    Join Date
    Feb 2011
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    West Midlands, England
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    Default

    Ah my apologies, is this a recent update? I have received bounced email notifications from the bluepark servers in the past but thinking about it, it has been a while since I last received one.

  13. #13
    Join Date
    Aug 2007
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    Default

    This has been in the system for a couple of years:

    http://www.bluepark.co.uk/forums/sho...3654#post13654
    Developer :: Bluepark Solutions

  14. #14
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    Sep 2011
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    Wow, now that is clever. Loving it... much better than entering twice But I have to admit I am confused then. If it works then how can anyone ever enter an email address incorrectly? I have had a couple even last week, and it was obvious things like typing hotmai and stuff like that, I seem to recall.

  15. #15
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    Jul 2010
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    Default

    It only warns that the address appears to be invalid. The customer can still proceed.

  16. #16
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    Quote Originally Posted by Deefer View Post
    But I have to admit I am confused then. If it works then how can anyone ever enter an email address incorrectly?
    Giving people information is easy. Getting them to read it is ... something else.
    Developer :: Bluepark Solutions

  17. #17
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    Sep 2011
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    Oh I see... lol. I hadn't realised they could still proceed

    So the facility is already there and fantastic. I wonder if we could make it so they can't proceed?

  18. #18
    Join Date
    Feb 2011
    Location
    West Midlands, England
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    Some people place orders online using email addresses that don't exist on purpose.
    I wouldn't want to lose any sales from making it compulsory to enter a correct one.

  19. #19
    Join Date
    Feb 2012
    Location
    Huddersfield. GB
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    Some people place orders online using email addresses that don't exist on purpose.
    I wouldn't want to lose any sales from making it compulsory to enter a correct one.

    This is so very true......!

    Customers are very odd creatures......


    Watchesandrings.com

    It's all in the title.......
    Family owned and operated since 2006

  20. #20
    Join Date
    Sep 2011
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    Default

    Maybe it could be an option then (not proceeding if email address is incorrect) cos I don't really want to take orders from people who don't give a correct email address and I would like to help customers more when they enter it incorrectly by mistake

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