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Thread: How can I apply a discount to a users order after they have placed it.

  1. #1
    Join Date
    Feb 2013
    Posts
    99

    Default How can I apply a discount to a users order after they have placed it.

    Hi guys,

    A use has placed an order for 200 pounds.

    They call me and tell me they forget to apply the discount code etc and ask can I apply the discount for them.

    Is this possible? Can I apply the discount so that it is reflected on the system and the VAT gets reduced to account for the new price etc.

    Many Thanks,
    -S

  2. #2
    Join Date
    Dec 2011
    Location
    West Yorkshire
    Posts
    1,173

    Default

    You would simply go to the specific order, and click on the edit icon for that order. Then edit it by remote. You can then alter the price manually, or enter the discount code and the system will then amend the order..

    However, if the customer has already paid for the order, you will need to manually refund the difference to their original payment method - e.g. card/paypel etc

    Hope this helps
    Terry

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