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Thread: Resending customer invoice

  1. #1
    Join Date
    Nov 2011
    Posts
    856

    Default Resending customer invoice

    How can I resend a copy of a customer invoice ?

    The customer placed the order in November and has just emailed us today saying she needs an invoice. The original invoice would have been attached to her order confirmation email (which she has deleted). She didn't set up an account with us so can't access her order and retrieve the invoice that way. I can see the invoice in the order manager but can't work out how to forward it on to her without printing it out and sending it through the post (which is all added time and money to us). When I try to save the invoice, it saves it as a webpage, which is no good.

    I'm sure there's a way of doing it but I just can't work it out !

    Thanks

  2. #2
    Join Date
    Sep 2007
    Posts
    157

    Default

    There should be a little red icon on the order in order manager that gives you a PDF version.

  3. #3
    Join Date
    May 2010
    Posts
    448

    Default

    Just click the green arrow by the email address in the order, this resends the order confirmation with the invoice attached.

  4. #4
    Join Date
    Nov 2011
    Posts
    856

    Default

    Perfect !! Thank you

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