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Thread: HELP - some people can't access my site, and are getting a page full of ads!

  1. #1
    Join Date
    May 2015
    Posts
    14

    Default HELP - some people can't access my site, and are getting a page full of ads!

    I have had a few people contact me on Facebook over the last few days (and 2 just now within the space of 5 minutes) to say that they cannot access my site, and are getting a page full of ads. I've checked my end, and everything seems fine, so I got people to send me a screen shot of what they are seeing. It appears that some people are being taken to sedoparking.com ???

    This is very worrying, because I have no idea how many people this is happening to, as most people wouldn't bother to message me on facebook, they would just assume the site isn't working, and move on. Why is this happening? And how can I resolve it.

    My site is schweets.co.uk

    12910150_10208773864574230_820701040_n.jpg13059404_1108333115875127_112150403_n.jpg

  2. #2
    Join Date
    Feb 2016
    Posts
    287

    Default

    I've tried it a few times, no problems here

  3. #3
    Join Date
    Dec 2007
    Location
    Cumbria
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    Default

    Have you recently changed your DNS settings ? If can take 24 / 48 hours to propogate across all ISP's.

    I can see your site OK.
    Regards,

    Dave

  4. #4
    Join Date
    Oct 2009
    Location
    Nottingham
    Posts
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    Default

    Make sure you have changed your DNS NAME SERVERS to point at Bluepark

    i.e. ns1.bluepark.co.uk and ns2.bluepark.co.uk

    Currently, it looks like you are still pointing at 1and1

    You change this in your 1and1 Admin Panel

    If in doubt, read this blog from Bluepark "Everything You Need to Know About Domain Names with Bluepark"

    https://www.bluepark.co.uk/blog/faqs...ain-names.html


    Registrar:
    1 & 1 Internet SE [Tag = 1AND1]
    URL: https://www.1and1.co.uk

    Relevant dates:
    Registered on: 27-Jan-2015
    Expiry date: 27-Jan-2017
    Last updated: 08-Jan-2016

    Registration status:
    Registered until expiry date.

    Name servers:
    ns-uk.1and1-dns.biz
    ns-uk.1and1-dns.co.uk
    ns-uk.1and1-dns.com
    ns-uk.1and1-dns.org


    WHOIS lookup made at 08:13:10 24-Apr-2016

  5. #5
    Join Date
    Jan 2012
    Posts
    445

    Default

    Just tried and got this....Forbidden

    You don't have permission to access / on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  6. #6
    Join Date
    May 2015
    Posts
    14

    Default

    Thanks guys,

    I've got my emails hosted by 1&1, so I only changed the A Name, and left the DNS pointing to 1&1.

    I'm happy to change this and host my emails through Bluepark as well if it will resolve the issues?

    I asked on Facebook yesterday to see how many people could access my site, and out of about 20 replies, there were 3 people who couldn't, and were getting a Forbidden message like Prettycool got.

  7. #7
    Join Date
    Oct 2009
    Location
    Nottingham
    Posts
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    Default

    According to Bluepark's blog

    If you just want Bluepark to host your website, but keep your email accounts hosted elsewhere, then you would change just the A Record and point this to the IP Address of your website.

    If you want Bluepark to host your emails as well as your website then you would change your Name Servers and point these to Bluepark’s Name Servers.
    ... so the answer seems "do not" change your DNS.

    I was unaware you were hosting your emails elsewhere. I thought the "MX" record controlled emails.

    Have you contacted Bluepark?

  8. #8
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,674

    Default

    Have you made the changes in the last couple of days ? Like I said it can take 24 / 48 hours to propagate across all ISP"s and therefore some people may see your site and others may not.

    I"m with BT and can see your site no problem. Might be worth asking someone who can't see who their ISP is.
    Regards,

    Dave

  9. #9
    Join Date
    Feb 2016
    Posts
    287

    Default

    Have you given out a bad link in an email campaign or something? http://www.schweets.com/ for example gives a load of ads.

    I've tried your site 5 - 6 times now with no issues.

  10. #10
    Join Date
    May 2015
    Posts
    14

    Default

    I've emailed Bluepark - hopefully I should get a reply at some point tomorrow.

    I've not made any changes at all. Everything is as it was when I went live about 8 months ago.

    No, its not a bad link - when people have sent me screen grabs I can see the correct domain name in the address bar.

    I've messaged everyone who commented on my Facebook post, and everyone who has got an issue accessing my site is with Sky broadband!

    Prettycool - is your ISP also Sky?

  11. #11
    Join Date
    Oct 2009
    Location
    Nottingham
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    2,566

    Default

    Quote Originally Posted by Stoked View Post
    Have you given out a bad link in an email campaign or something? http://www.schweets.com/ for example gives a load of ads.
    The original screenshots definitely say CO.UK and not COM. COM belongs to another person.

    I can view CO.UK alright

  12. #12
    Join Date
    Feb 2013
    Posts
    572

  13. #13
    Join Date
    May 2015
    Posts
    14

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    Chris - My site is .co.uk not .com

    Quote Originally Posted by CLO View Post
    Not good for me. Oh dear ...

    Screen Shot 2016-04-24 at 20.09.19.jpg

  14. #14
    Join Date
    Dec 2007
    Location
    Cumbria
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    So you have the answer, the problem lies with Sky. Get one of your customers to clear their cache and try again. If problem still persists ask them to contact Sky for help.

    Do a search for Sky DNS and you will see a long long list of problems and unhappy customers.

    Its not a BP problem.
    Regards,

    Dave

  15. #15
    Join Date
    Feb 2013
    Posts
    572

    Default

    Apologies. Not thinking. .co.uk is fine for me of course.

    Sky it is.

  16. #16
    Join Date
    Feb 2016
    Posts
    287

    Default

    Sounds like it is a Sky problem, how odd! Unfortunately it means it's not in your hands to fix. I'd definitely be raising it with them however

  17. #17
    Join Date
    Jan 2012
    Posts
    445

    Default

    Quote Originally Posted by Schweets View Post
    I've emailed Bluepark - hopefully I should get a reply at some point tomorrow.

    I've not made any changes at all. Everything is as it was when I went live about 8 months ago.

    No, its not a bad link - when people have sent me screen grabs I can see the correct domain name in the address bar.

    I've messaged everyone who commented on my Facebook post, and everyone who has got an issue accessing my site is with Sky broadband!

    Prettycool - is your ISP also Sky?
    Yes, we are with Sky but not much longer!

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