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Thread: Request for feed back email

  1. #1
    Join Date
    Jun 2015
    Posts
    118

    Default Request for feed back email

    Hi, I would like to add the details of a customers total loyalty points to the email requesting feedback. Can you identify where to look for the variable to include.

    Thanks in advance , Pat
    We will overcome the big boys - eventually

  2. #2
    Join Date
    Dec 2011
    Location
    West Yorkshire
    Posts
    1,173

    Default

    Hi Pat..taken these variables from the email manager....


    %full: FirstName LastName (e.g. John Smith)
    %informal: FirstName (e.g. John)
    %formal: Title LastName (e.g. Mr Smith)
    %email: E-Mail Address
    %pointstotal: Loyalty points total
    %pointsvalue: Loyalty points value
    %unsubscribe: /account/action/unsubscribe-#/
    %year: Current year
    Terry

  3. #3
    Join Date
    Jun 2015
    Posts
    118

    Default

    Hi Terry, Thanks - didn't see the email manager in the User tab. Will look harder next time.Pat
    We will overcome the big boys - eventually

  4. #4
    Join Date
    Dec 2011
    Location
    West Yorkshire
    Posts
    1,173

    Default

    Quote Originally Posted by PoniesOnParade View Post
    Hi Terry, Thanks - didn't see the email manager in the User tab. Will look harder next time.Pat
    No problem Pat - hope it works x
    Terry

  5. #5
    Join Date
    Jun 2015
    Posts
    118

    Default

    Hi, I have tried to use the variables as above in the email following a completed order but it does not show the points just the variable name. I must be adding it incorrectly. Is there a particular way to do this. I have just typed - exactly as this %pointstotal do I need to add the colon to the end. Thanks for any answers. Pat
    We will overcome the big boys - eventually

  6. #6
    Join Date
    Dec 2011
    Posts
    401

    Default

    I don't fully understand variables but try this {%pointstotal}
    Gerard

    http://www.caressa.co.uk


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  7. #7
    Join Date
    Jun 2015
    Posts
    118

    Default

    Hi Gerard, Thanks for help unfortunately this doesn't work either. Can anyone show the exact method of inserting variables into emails. As previously stated I want to add the points earned on the order for which feedback is being requested plus the total points that the particular user has accrued. Firstly is this possible and Secondly how do I do It. Thanks for any further help. Pat - just to add I am attempting to edit the request for feedback email in the language manager.
    Last edited by PoniesOnParade; 31-01-2017 at 08:58.
    We will overcome the big boys - eventually

  8. #8
    Join Date
    Apr 2012
    Posts
    189

    Default

    Have you contacted Bluepark Support for help with this?

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