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Thread: Royal Mail Loosing Large Letters

  1. #1
    Join Date
    Jan 2012
    Posts
    388

    Default Royal Mail Loosing Large Letters

    Hi all

    Just would like to ask other site owners how they are getting on with Royal mail, for us it's awful at the moment as they keep loosing our large letters which does not support the despatch managers tracking codes so we have to repay the customer for any losses. To track large letters is much more expensive and I'm sure would make us non competitive.

    Appreciate others thoughts on this.

    Paul

  2. #2
    Join Date
    Nov 2008
    Posts
    2,089

    Default

    Quote Originally Posted by Prettycool View Post
    Hi all

    Just would like to ask other site owners how they are getting on with Royal mail, for us it's awful at the moment as they keep loosing our large letters which does not support the despatch managers tracking codes so we have to repay the customer for any losses. To track large letters is much more expensive and I'm sure would make us non competitive.

    Appreciate others thoughts on this.

    Paul
    You mean you are still sticking a ppi label on them??
    Regards

    Neil.

  3. #3
    Join Date
    Jan 2012
    Posts
    388

    Default

    Quote Originally Posted by Neil View Post
    You mean you are still sticking a ppi label on them??
    Yes, but no tracking on large letters!

  4. #4
    Join Date
    Nov 2008
    Posts
    2,089

    Default

    Once we moved to 2d barcodes our lost rate went from quite a few to virtually none. We don't use tracked either.

    Is you package size one that will go through the letterbox? I have had custom boxes made so they are more likely to go through letterboxes! I looked a right oddball going round the village measuring everyone's letterbox. 😬

    There other thing we have done is gone to plain packaging - taken all branding off.

  5. #5
    Join Date
    Jan 2012
    Posts
    388

    Default

    We are using net despatch with the thermal printer creating barcodes. The only issues we really have are with the large letters as the post people dont have to scan these and therefore can get lost and there is absolutely no way of finding out where they have gone. All of our large letters would fit through the letterbox anyway. Our packages are different as they have the barcode on which we are able to tell if they have attempted delivery on. We don't have branding on our boxes anyway so thats not an issue.

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