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Thread: Online Chat

  1. #1
    Join Date
    Aug 2010
    Location
    Hampshire
    Posts
    294

    Default Online Chat

    We had issues with one of the online chat systems - it didnt allow people to add items to the basket so obviously no good!

    We have recently started using on that is totally free and works really well. Installed it and within 4 hours had 6 people ask questions.

    If you see our site https://amberpumpkin.com you can see it. Works well on mobile and desktop.

    https://www.tawk.to/ is the one I am testing out.

  2. #2
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,425

    Default

    Thanks for the recommendation. I have seen tawk used on a lot of sites including a couple of our competitors but not got around to trying it out. It looks good on your site.

    Out of interest which chat software were you having issues with. Very worrying it conflicted with the add to basket coding !
    Regards,

    Dave

  3. #3
    Join Date
    Apr 2012
    Posts
    322

    Default

    Small world, I was looking at Tawk.to last night as I had to use on a website I was purchasing from. Very impressed with it.

    We are going to trial FlowXO first to see how that works and then probably Tawk.to
    Shaun

    Loxta Hardware
    www.loxta.co.uk

  4. #4
    Join Date
    Aug 2010
    Location
    Hampshire
    Posts
    294

    Default

    Quote Originally Posted by Dave View Post
    Thanks for the recommendation. I have seen tawk used on a lot of sites including a couple of our competitors but not got around to trying it out. It looks good on your site.

    Out of interest which chat software were you having issues with. Very worrying it conflicted with the add to basket coding !
    I noticed a real drop in sales then realised why - they couldnt select any variables!

    I can't remember - Zen Desk I think, it was a while ago.

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