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Thread: Is there a way to see the tracking number for a sent order?

  1. #1
    Join Date
    Jul 2019

    Question Is there a way to see the tracking number for a sent order?

    When we ship orders using "ship all" be enter some text into the tracking number field. We don't enter a tracking number, but enter either "next day courier" or "royal mail" (we've amended the text in the email the customer receives so it says, "your order was sent by [tracking number field]." so that the email makes sense.

    But this tracking number info seems to get lost somewhere, so if we go back to the order it is not there. So there is no way from the admin console, as far as I can see, to see how we sent it (ie. DPD or post).

    Is this info visible somewhere after the order is sent?

  2. #2
    Join Date
    Mar 2013


    It's shown in the orders "Despatch Notes" window

  3. #3
    Join Date
    Jul 2019


    Oh yes, so it is - thanks.

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