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Thread: Is there a way to see the tracking number for a sent order?

  1. #1
    Join Date
    Jul 2019
    Posts
    5

    Question Is there a way to see the tracking number for a sent order?

    When we ship orders using "ship all" be enter some text into the tracking number field. We don't enter a tracking number, but enter either "next day courier" or "royal mail" (we've amended the text in the email the customer receives so it says, "your order was sent by [tracking number field]." so that the email makes sense.

    But this tracking number info seems to get lost somewhere, so if we go back to the order it is not there. So there is no way from the admin console, as far as I can see, to see how we sent it (ie. DPD or post).

    Is this info visible somewhere after the order is sent?

  2. #2
    Join Date
    Mar 2013
    Location
    Nottingham
    Posts
    414

    Default

    It's shown in the orders "Despatch Notes" window
    Chris

  3. #3
    Join Date
    Jul 2019
    Posts
    5

    Default

    Oh yes, so it is - thanks.

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