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Thread: Processing customer returns

  1. #1
    Join Date
    Mar 2019
    Posts
    2

    Default Processing customer returns

    How do fellow users process returns? It seems that BP changes the original sale transaction rather than generate a separate credit note (and tax point) for the return. This is a problem that I imagine other users would have come across. There seems no way of simply extracting the info meaning we have to do it all offline. Any suggestions?

  2. #2
    Join Date
    Sep 2011
    Posts
    1,840

    Default

    I find exchanges incredibly difficult in BP. I rarely bother even trying. As you say, the only way seems to be to amend the original order via remote control. I find it quite unsatisfactory.

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