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Thread: Bug - Tracking information on backorders

  1. #1
    Join Date
    Jan 2012
    Posts
    915

    Thumbs down Bug - Tracking information on backorders

    To replicate bug:

    Have an order with 2 products, pick both items individually so that there are 2 separate dispatch notes (The 1st to go to the customer saying "here is product A, product B will follow", and the 2nd that will be printed and sit in the picking area until new stock comes in)

    Now ship the first product and enter a tracking number for the delivery.

    When you go into the "view dispatch note" area it has assigned the tracking number to the backordered item, not the item just shipped. Even though it is perfectly clear which one it should have been assigned to because you just shipped that item. I mean you entered the tracking number in the tracking box and specifically entered the full quantity in the "shipped" box of the item you were shipping and pressed enter. There is no ambiguity there.

  2. #2
    Join Date
    Mar 2013
    Location
    Nottingham
    Posts
    418

    Default

    I'm guessing it's because you marked the backorderd item as picked even though you couldn't have physically picked it as you hadn't got any stock.

    We always make sure we don't mark backordered items as picked until we actually have the stock to pick.
    Chris

  3. #3
    Join Date
    Jan 2012
    Posts
    915

    Default

    Quote Originally Posted by R.O.T. View Post
    I'm guessing it's because you marked the backorderd item as picked even though you couldn't have physically picked it as you hadn't got any stock.
    Sure, although we've started un-picking picked items once we've printed the documentation but still have the same problem. We may be doing things in a slightly convoluted way (but the beauty of having a flexible system is that different people can use it how it suits them) but that's just the way that works for us.

    The point is though that picking isn't shipping. Shipping is shipping. And delivery tracking numbers are assigned when you ship something, not when you pick it. So, yes, that is probably why it's doing it but it's still a bug... (that needs fixing please)

  4. #4
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,601

    Default

    Sorry but if you know itís a bug then email support so itís logged / ticketed. Donít post it here as itís a community forum and there is no guarantee BP will see it !

  5. #5
    Join Date
    Jan 2012
    Posts
    915

    Default

    Quote Originally Posted by Dave View Post
    Sorry but if you know itís a bug then email support so itís logged / ticketed. Donít post it here as itís a community forum and there is no guarantee BP will see it !
    ok thanks, wasn't sure what the correct bug reporting procedure was..

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