Increase in orders with first name twice e.g. Fred Fred

[Deefer]

Just curious to know if anyone else is getting this and if lots of us are, whether BP can do anything about it? I always used to have a few cases where the auto fill on people's devices had screwed with their name when they were checking out but it is even worse now.

e.g. Fred Fred instead of Fred Blogs

The auto fill function on people's devices presumably looks for fields called things like 'name' and tries to auto fill them. It is becoming a real issue. It is only a matter of time before someone doesn't get an order because their surname is missing.

[MountMan]

Had one the other week , Tanya Tanya, but I think that's the only one, I thought it might be the customer being weird, also she did not collect or arrange redelivery from her sorting office of her order as it was sent back to us by Royal Mail, nor did she contact us about it, when it came back I emailed her about it, no reply so cancelled the order and refunded her, then blocked her

[Deefer]

I would say it is definitely an auto fill issue.

[niche]

For us we get a lot of incorrect field fills. This I am sure is Crafty Clicks not mapping the fields properly to BP. We get a lot more from Crafty Clicks that Postcode Anywhere. We are always correcting them, most of them are obvious, but we get email addresses in the name field etc etc, address in company field. It could partly be the user but its definitely worse with Crafty Clicks than Postcode Anywhere.

[Deefer]

I was wondering if BP could somehow block the field auto fill function or find away around it but if not many of us are interested or having an issue with it, I will just be told it is just me again, lol.

[niche]

I think blocking it wouldn't be good as the postcode integrations surely need it too.

[PatchworkRabbit]

We've had this and I assumed it was people (who mainly pay by paypal) not wanting to give their last name (maybe for security reasons?). But autofill makes more sense. I also get autofill errors with the customer's year of birth being populated into the company field.

[DarkStarGames]

Not seen double names, but one of our sites apparently has a lot of people with companies called "Mr" or "Mrs", we also note a fairly regular occurrence is for the house number and street name to be split into different fields, and a few email addresses in the first name field....

[R.O.T.]

Not seen double names, but one of our sites apparently has a lot of people with companies called "Mr" or "Mrs", we also note a fairly regular occurrence is for the house number and street name to be split into different fields, and a few email addresses in the first name field....

We get this a lot. I think it's because some customers assume they have to fill each field, they don't realise some fields are optional.

[DarkStarGames]

We get this a lot. I think it's because some customers assume they have to fill each field, they don't realise some fields are optional.

No, pretty sure it's the auto-fill...

[R.O.T.]

What auto fill is that?

[DarkStarGames]

What auto fill is that?

The autofill feature of various browsers or other apps that fills in the customers name and address to save them keep typing it in. And apparently isn't great at correctly identifying the correct fields...

[Deefer]

I am almost certain it is auto fill. Any ideas BP?

[DarkStarGames]

yeah totally. The annoying thing is that it can't be that hard to write auto-fill code. I mean, how many different ways are there of describing a company name field, or city, or first name / last name. If the word in front of the field is "company", how does that look anything like "salutation"? Unfortunately, there's not much we can do about these 3rd party features and their muppet coders.

So is there anything BP can do to mitigate this? Do the fields have globally recognised labels and BP isn't using them? or is the auto-fill feature just reading the word in front of the field and trying to match it?

One thing may be to add a bit more validation. One thing we've definitely seen a few times is the email address in the first name field, so that could be stopped by just checking for an "@" in the name fields. Again the if the first and last name are the same that's a bit of a red flag, as is "Mr" or "Mrs" in the company name field.

[DarkStarGames]

oh, and not forgetting fields that are filled in with "choose one" or "select"...

[Deefer]

Yeah, those are some great ideas. There must be something BP can do.

On my PC I have switched off the auto fill feature as it was doing my head in. Obviously we can't ask all our customers to do that though. But here is the thing... when I say auto fill was doing my head in, only when I used my BP site. It was great when I am shopping on other websites but specifically on my own BP site (when manually doing orders for phone customers) it was messy and inaccurate. So I am leaning towards thinking the fields at checkout are not set up well or accurately enough on BP for the auto fill to be accurate?

[PatchworkRabbit]

Yeah, those are some great ideas. There must be something BP can do.

On my PC I have switched off the auto fill feature as it was doing my head in. Obviously we can't ask all our customers to do that though. But here is the thing... when I say auto fill was doing my head in, only when I used my BP site. It was great when I am shopping on other websites but specifically on my own BP site (when manually doing orders for phone customers) it was messy and inaccurate. So I am leaning towards thinking the fields at checkout are not set up well or accurately enough on BP for the auto fill to be accurate?

That would make sense to me. I use autofill all the time with Safari and have never had it use my first name twice, but I've only come across two or three other BP websites, so have no real data for how well it does with autofill from a customer's perspective.

[Deefer]

I use my own site a lot when customers call wanting to place an order over the phone.

[niche]

More of my orders than not have messed up auto fill, most of them I have to change or check with the customer. Im really not sure if its Crafty Clicks or autofill.

[Deefer]

Someone this week placed an order for a dog bowl but in the personalisation field her name is there. Of course, that was a mistake (it should have been her dog's name) but she only just noticed 3 days later. This is getting really annoying now and is getting customers cross.

BP - is there no way of turning autofill off or making it work better on our sites please?