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Thread: Overriding the "allow contact" setting?

  1. #1
    Join Date
    Jul 2019
    Posts
    47

    Question Overriding the "allow contact" setting?

    We want to update a number of customers with an update to their orders (ie. "your pre-order has been delayed").

    The most obviously way to do this, rather than finding every single order and manually emailing the customers one by one, would seem to be to use the newsletter function.

    So I created a user group, of all the customers who ordered this particular item, but when I try to send from Newsletters, either using the groups specifically, or by adding the emails manually to the "additional recipients" box it only sends to those who have "allowed contact".

    I realise the point of the "allow contact" setting is to stop people receiving unwanted emails (such as newsletters and other generic emails) but this is a specific email about their order - so is there a way to override this setting when sending an email this way, or is there another way to do the same thing?

  2. #2
    Join Date
    Apr 2012
    Posts
    155

    Default

    Depending on how many emails you need to send you could just tick the 'allow contact' for each user and change it back after you've sent the emails. If there are a lot you could probably do something with Excel to tick/untick the boxes, but I'm not great with Excel.

  3. #3
    Join Date
    Jul 2019
    Posts
    47

    Default

    Quote Originally Posted by bornfree View Post
    Depending on how many emails you need to send you could just tick the 'allow contact' for each user and change it back after you've sent the emails. If there are a lot you could probably do something with Excel to tick/untick the boxes, but I'm not great with Excel.
    Thanks, that's what I did in the end.

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