Results 1 to 5 of 5

Thread: Back In Stock notifications with minimal stock

  1. #1
    Join Date
    Jul 2019
    Posts
    82

    Default Back In Stock notifications with minimal stock

    We often have problems getting stock of certain items, and even when the distributor does get stock there may not be enough for everyone so the stock gets "allocated", so everyone gets a fraction of what they ordered.

    This has led to several occasions lately, where we have received a small number of items in stock, added them to the website, and then more notifications have been sent out than we have new stock!

    So a bunch of customers are going to come to the site to order the item they've been waiting for, and have just been told is back in stock, just to find that we're still out of stock. Further more, presumably now that the back in stock email has been triggered, it won't be triggered again the next time that we have stock.

    I can't really think of a solution to suggest for this. So I guess the only option is to change the text of the email to explain the potential situation and that if there are none in stock then all the new stock is sold out, and they need to re-request the notification.

    It would be easier if we could put that renotification link in the email, so is there a way we can create this link in the email using their specific email address?

  2. #2
    Join Date
    Aug 2012
    Posts
    123

    Default

    Happens to me occasionally too - different reason for not having enough but the end result is the same!
    Tim

  3. #3
    Join Date
    Jul 2019
    Posts
    82

    Default

    Just noticed another problem with these,

    With pre-orders we generally set them to have a certain amount of stock. This allows people to buy the items on pre-order. BUt we generally make the quantity less than the amount we have on order in case the distributor does not have enough and we only receive a % of what we ordered.

    So when we find out how many we're going to get from the distributor we update the qty to the actual amount due in.

    We've just done that on a pre-order item that had "sold out" based on the initial qty we put in, but when we updated it to the actual qty it said it sent a bunch of notifications.

    So now a bunch of people have just received emails saying the item it now in stock and available. Which is going to be confusing as the item is not yet available because it's a pre-order...

    surely any notifications shouldn't be sent until the item is released?

  4. #4
    Join Date
    Nov 2008
    Posts
    2,164

    Default

    I use preorders and am quite happy with the way the notifications work.

    May you just need to change the wording of the email, to say now available to order, rather than in stock.
    Regards

    Neil.

  5. #5
    Join Date
    Jul 2019
    Posts
    82

    Default

    Thanks, that seems like the most sensible solution, though the email is getting a bit wordy now...

Similar Threads

  1. Back In Stock Notifications - improvements?
    By Plantsmans in forum Bluepark Technical Discussion
    Replies: 1
    Last Post: 14-01-2020, 08:51
  2. Idea - Out of stock "date due back in stock" field
    By Deefer in forum Bluepark Technical Discussion
    Replies: 19
    Last Post: 28-01-2017, 11:12
  3. Order Processor and Stock Handling notifications
    By Les78 in forum Bluepark Technical Discussion
    Replies: 7
    Last Post: 05-12-2013, 10:49
  4. Google Base - In stock items showing as out of stock on report
    By pinkypie in forum Bluepark Technical Discussion
    Replies: 3
    Last Post: 14-10-2011, 15:58
  5. Back Office Stock Control
    By Andrew in forum General Discussion: Any Other Business
    Replies: 2
    Last Post: 13-03-2008, 08:52

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us

Bluepark's ecommerce software is developed, hosted and supported exclusively by ourselves, here in the UK, and has been so since the company was initially formed in 2004. Your brand new online shop will be hosted securely on our fast and reliable server network, using a domain name of your choice, providing the ability to build and maintain your ecommerce website, and manage your orders, from any location via your own secure online Administration Console.

A Bluepark ecommerce site is the perfect tool for selling online, whether you're selling physical products, digital downloads or services. You'll be in good company with over 1,000 UK customers who also form a friendly and helpful online community, further strengthening our highly acclaimed support network.

Find us on...