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Thread: Anyone else got a SecureTrading problem? "Callback Failure: SecureTrading"

  1. #1
    Join Date
    Jul 2019
    Posts
    172

    Default Anyone else got a SecureTrading problem? "Callback Failure: SecureTrading"

    Yesterday around 16:37 we suddenly started getting emails from securetrading saying, "Callback Failure: SecureTrading". Inside the emails was a bunch of technical data.

    Basically, when the customer completes the transaction they are returned to the BP transaction failure page, rather than the transaction successful page. However, the transaction was successful. So it worked, but BP thinks it fails.

    So customers keep retrying, still get the failure page, then check their credit card account online and find they've been charged multiple times...

    We've switched our website to a backup sagepay account while we waited for a reply from secure trading.

    They've come back this morning and said there a re no issues at their end, and that the error in their logs is, "404 not found":

    2020-03-18 16:27:19 P6-mh2d21qu:6-70-37101167 UrlNotification:None:CUSTOM:http://www.[domain].co.uk/checkout/action/callback/:

    I notice that in the control panel it is https not http and there is no ":" on the end.

    But we've not changed anything, so has BP changed something?

    Just for good measure we've also noticed the problem on a 2nd website now...

    Anyone else seeing this?

  2. #2
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    Chrome has introduced a new level of complexity into how callbacks from third parties operate. We're trying to work around this problem.

    How are your most recent orders? Are they working normally now?
    Developer :: Bluepark Solutions

  3. #3
    Join Date
    Jul 2019
    Posts
    172

    Default

    Don't know, still using sagepay (which works fine)

  4. #4
    Join Date
    Jul 2019
    Posts
    172

    Default

    Should they be using https: by the way?

  5. #5
    Join Date
    Jun 2012
    Location
    South West England
    Posts
    224

    Default

    Had this problem with securetrading yesterday, rang them and they said that they had just put a patch in. Okay today.

  6. #6
    Join Date
    Jun 2012
    Location
    South West England
    Posts
    224

    Default

    Yes, its happening to my customers consistently. I'm on the 4th occurence in a couple of weeks. This is a log of a good response that comes back and ends up in a Bluepark Failure page (from which they order again and again...

    Secure Trading callback response shows approved but customer sees a failure.

    Ryan Clark (Trust Payments)
    Jul 14, 2021, 14:22 GMT+1
    Hello,

    Please see the following logs - for transaction; 56-70-15455011
    UrlNotification:None:CUSTOM:http://www.herniapants.com/checkout/action/callback/:

    2021-07-14_prodstpay56_gateway.log:2021-07-14 08:49:28 P56-5b2v9pc1:56-70-15455011 REQ:acquirerresponsecode=00&acquirerresponsemessag e=Approved+or+completed+Successfully&authcode=5572 11&cavv=AJkCBmMmdAAAAA52gmGVdRB5c2U%3D&errorcode=0 &mainamount=37.02Žificationreference=56-10798883&orderreference=IN23255&responsesitesecuri ty=cd02205ca45dcbdb1b54d95a4c4569dff4a535840232841 83cdb8c2570054d5b&securityresponseaddress=2&securi tyresponsepostcode=2&securityresponsesecuritycode= 2&sessionid=3bae4e69f10bfaa940e40519172e7736&statu s=Y&transactionreference=56-70-15455011&userid=0

    Kind Regards
    Ryan Clark

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