Page 1 of 2 12 LastLast
Results 1 to 20 of 32

Thread: Emails going to spam on Gmail and Hotmail

  1. #1
    Join Date
    Jan 2012
    Posts
    968

    Angry Emails going to spam on Gmail and Hotmail

    It seems that in a lot of cases emails that we send (either order confirmation, dispatch notifications from BP, or manual emails from outlook) are getting sent to the spam folder for a lot of customers with gmail or hotmail accounts. This happens across all our BP websites.

    I don't know what it is about BP email that these free accounts don't like, but clearly it's not ideal when customers email us then email us again to complain that we have't replied to them when we have.

    It's got to the point where when I need to send an email to a customer, and they have a gmail or hotmail account, I just use a non-BP email so they actually receive it.

    Is there anything we can do to fix this?

  2. #2
    Join Date
    Nov 2008
    Posts
    2,201

    Default

    We have this as well. Definitely needs looking at, am sure there's settings that need putting in place, but whether its BP or our job, im not sure.
    Regards

    Neil.

  3. #3
    Join Date
    Sep 2008
    Posts
    55

    Default

    Have you got an spf record set-up? If not, then that's the most likely reason BP emails are not reaching their destination, here's a useful link:

    https://support.google.com/a/answer/33786?hl=en

    Also the link below is great for testing how your emails look spam-wise:

    https://www.mail-tester.com/

    So create a fake order on your website and use the email provided by mail tester and you will see the quality of your emails from BP, mine are usually 10/10

    Your SPF record should end up looking like this:

    v=spf1 a mx ip4:xxx.xxx.xxx.xxx v=spf1 include:_spf.google.com ~all

    The xxx.xxx.xxx.xxx is the IP address for BP servers, BP support should help with that one

  4. #4
    Join Date
    May 2012
    Posts
    939

    Default

    We have a big problem with this, the last newsletter generated 100's of problem delivery messages and we are still getting 100's every night plus hotmail on a test is going to spam. I think this includes live.com or any outlook ones too. My email isn't hosted with BP but because the emails come via BP its their system. BP did change something in the settings so the emails came from my own outgoing email smtp (I think I got that right) but hotmail still went to junk. Im currently waiting to see if future emails to hotmail, live, etc get blocked as the tweek was only made a few days ago. In addition I tested resending the hotmail email after the tweek from the email log on bp and it didn't arrive to the recipient at all despite multiple goes. BP were very helpful but as of yet I dont know that its fixed really especially for hotmail going to junk etc.

  5. #5
    Join Date
    Sep 2008
    Posts
    55

    Default

    It would be great if BP supported using your own SMTP email servers to send emails. One to add the the new suggestions board when it is launched.

  6. #6
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    Quote Originally Posted by martinobi View Post
    It would be great if BP supported using your own SMTP email servers to send emails. One to add the the new suggestions board when it is launched.
    Just to say, we already support this. Go to DNS Records and scroll to the bottom of the page.

    Outlook has temporarily "rate limited" one of our IP addresses this week (for apparently no reason, as far as I can see). We've requested removal, but unfortunately we're in their hands.

    The server in question most certainly did not send out any spam. Emails sent via our system all have an unsubscribe link, and GDPR compliance is built in.
    Developer :: Bluepark Solutions

  7. #7
    Join Date
    Sep 2008
    Posts
    55

    Default

    Thanks Rich, been using BP for 12 years and only just noticed that, now you have pointed it out

  8. #8
    Join Date
    Feb 2016
    Posts
    307

    Default

    We're having a lot of email bounce backs, spoke to BP about it and was told to sort it out myself by logging with Microsoft which was a bit disappointing

    Microsoft got back to me today with the following:

    "Not qualified for mitigation
    95.154.232.3
    Our investigation has determined that the above IP(s) do not qualify for mitigation."

    I honestly don't know what that means

  9. #9
    Join Date
    Nov 2008
    Posts
    2,201

    Default

    Quote Originally Posted by Stoked View Post
    We're having a lot of email bounce backs, spoke to BP about it and was told to sort it out myself by logging with Microsoft which was a bit disappointing

    Microsoft got back to me today with the following:

    "Not qualified for mitigation
    95.154.232.3
    Our investigation has determined that the above IP(s) do not qualify for mitigation."

    I honestly don't know what that means
    Basically means that server has a bad reputation for spam.
    Regards

    Neil.

  10. #10
    Join Date
    Apr 2012
    Posts
    56

    Default

    It's a complete nightmare, all emails from customers and emails from my site are usually forwarded to a live.co.uk address that I use for everything but now they are not being forwarded.

  11. #11
    Join Date
    Sep 2008
    Posts
    55

    Default

    Have you tried using the SMTP settings as mentioned by Rich above?

    The emails will be coming from your email providers then rather than Bluepark's servers. This of course depends upon your subscriber list size. I think Office 365 exchange allows up to 10,000 emails a day.

  12. #12
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    We've now found a way to resolve this ourselves, but I'm not fond of the solution - please read the Latest Update in your Admin Panel, as there's an important message that goes along with it.
    Developer :: Bluepark Solutions

  13. #13
    Join Date
    Apr 2012
    Posts
    56

    Default

    No, the emails are from Bluepark's servers, order confirmations, questions via my website and the like.

    Quote Originally Posted by martinobi View Post
    Have you tried using the SMTP settings as mentioned by Rich above?

    The emails will be coming from your email providers then rather than Bluepark's servers. This of course depends upon your subscriber list size. I think Office 365 exchange allows up to 10,000 emails a day.

  14. #14
    Join Date
    Dec 2011
    Posts
    560

    Default

    Thanks for this Rich but do we need to do anything or are the IP addresses automatically switched over to the other ones?

  15. #15
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    There's nothing for you to do, this was a server level change.
    Developer :: Bluepark Solutions

  16. #16
    Join Date
    Mar 2018
    Posts
    12

    Default

    Quote Originally Posted by Rich View Post
    There's nothing for you to do, this was a server level change.
    Would be I right in thinking you've just disabled all outgoing email addresses from Gmail and Hotmail. Without any warning notification for us to switch them over.

  17. #17
    Join Date
    Jul 2010
    Posts
    720

    Default

    HI, do I now need to update our SPF records? We are having issues with one of our sites.

  18. #18
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    Quote Originally Posted by LMN118 View Post
    Would be I right in thinking you've just disabled all outgoing email addresses from Gmail and Hotmail. Without any warning notification for us to switch them over.
    Please check the Latest Updates, we informed everyone on 19th May.

    Also, if you've been using one of those email addresses as your "from" address, then the majority of your emails will have been sent to spam by your recipients anyway - this change is a good thing.
    Developer :: Bluepark Solutions

  19. #19
    Join Date
    Aug 2007
    Posts
    2,516

    Default

    Quote Originally Posted by Ashley View Post
    HI, do I now need to update our SPF records? We are having issues with one of our sites.
    I know we've answered your ticket on this, but we've also now added this information to the Latest Updates.
    Developer :: Bluepark Solutions

  20. #20
    Join Date
    Mar 2018
    Posts
    12

    Default

    Quote Originally Posted by Rich View Post
    Please check the Latest Updates, we informed everyone on 19th May.

    Also, if you've been using one of those email addresses as your "from" address, then the majority of your emails will have been sent to spam by your recipients anyway - this change is a good thing.
    It may be a good thing, although we've not had an issue with it, however, you should have notified your customers before making the change to give us a chance to change it. Pushing a notification after the fact is irrelevant as your customers may not have had a chance to see it.

    That is very unprofessional, if you are making a change that affects your customers business notify them, give them the chance to make the change and then push the update. That is basic common sense let alone good business practice.

Similar Threads

  1. Hotmail emails
    By swg in forum Bluepark Technical Discussion
    Replies: 14
    Last Post: 12-01-2015, 16:34
  2. Any tips to stop emails going to spam
    By Les78 in forum Bluepark Technical Discussion
    Replies: 50
    Last Post: 04-01-2014, 12:01
  3. Spam Emails
    By jimmyservis in forum Bluepark Technical Discussion
    Replies: 1
    Last Post: 04-05-2011, 20:31
  4. Spam emails...
    By chubster in forum Bluepark Technical Discussion
    Replies: 7
    Last Post: 05-04-2011, 13:32
  5. E-mails going into spam folder
    By bubble in forum Bluepark Technical Discussion
    Replies: 31
    Last Post: 30-04-2010, 15:15

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us

Bluepark's ecommerce software is developed, hosted and supported exclusively by ourselves, here in the UK, and has been so since the company was initially formed in 2004. Your brand new online shop will be hosted securely on our fast and reliable server network, using a domain name of your choice, providing the ability to build and maintain your ecommerce website, and manage your orders, from any location via your own secure online Administration Console.

A Bluepark ecommerce site is the perfect tool for selling online, whether you're selling physical products, digital downloads or services. You'll be in good company with over 1,000 UK customers who also form a friendly and helpful online community, further strengthening our highly acclaimed support network.

Find us on...