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Thread: Emails going to spam on Gmail and Hotmail

  1. #21
    Join Date
    Aug 2007
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    2,516

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    Quote Originally Posted by LMN118 View Post
    It may be a good thing, although we've not had an issue with it, however, you should have notified your customers before making the change to give us a chance to change it. Pushing a notification after the fact is irrelevant as your customers may not have had a chance to see it.

    That is very unprofessional, if you are making a change that affects your customers business notify them, give them the chance to make the change and then push the update. That is basic common sense let alone good business practice.
    I'm sorry, we found ourselves in a situation where an entire server was blocked, and every single email that went out from an affected email address was keeping the server blocked. Urgent action was required, for the good of every customer on that server - it couldn't wait.

    The Latest Update went live a few hours PRIOR to the change going live, and it would have been presented to you before you processed any orders.

    On reflection, I still maintain that we took the right course of action under the circumstances.
    Developer :: Bluepark Solutions

  2. #22
    Join Date
    Feb 2016
    Posts
    307

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    We've just had a query about emails not coming through from an order on the 20th. Is this resolved?

  3. #23
    Join Date
    Jan 2012
    Posts
    968

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    wow, totally missed all these replies...

    ok, so I've just read all of the admin page notifications... so if we use the BP email in the settings:website setting, and we aren't using our own smtp server or anything like that then is there anything we need to do? or anything that has changed? Because we were set up like that before and hotmail/gmail was still junk mailing us...

  4. #24
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    Jan 2012
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    968

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    Quote Originally Posted by martinobi View Post
    Also the link below is great for testing how your emails look spam-wise:

    https://www.mail-tester.com/
    I sent an email to here and the only complaint it had was that I didn't have a DMARK record...? But it still gave me 10/10 even though gmail and hotmail keeping chucking our stuff in spam!

  5. #25
    Join Date
    Jul 2010
    Posts
    720

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    We now use the SMTP method to send all BP emails via our own Google GSuite account and I would highly recommend this method. It gets rid of all these spam problems and you get a copy of the sent email in your sent items. No need for SPF records or anything like that.

    Details for GSuite are smtp.gmail.com / port 587 / username is your email address and for the password set up an application password in Google to bypass the two factor authentication.

    Once you've done this your problems will all be solved.

  6. #26
    Join Date
    Sep 2008
    Posts
    55

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    Quote Originally Posted by Ashley View Post
    We now use the SMTP method to send all BP emails via our own Google GSuite account and I would highly recommend this method. It gets rid of all these spam problems and you get a copy of the sent email in your sent items. No need for SPF records or anything like that.

    Details for GSuite are smtp.gmail.com / port 587 / username is your email address and for the password set up an application password in Google to bypass the two factor authentication.

    Once you've done this your problems will all be solved.
    +1 on that, we did this a few weeks ago, no issues since. We use Office 365 and exchange email, but it works in the same way.

  7. #27
    Join Date
    Feb 2016
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    307

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    Are there still issues with this? We've had a few complaints from hotmail users regarding not getting emails over the past few days.

  8. #28
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    May 2012
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    939

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    We still get hotmail going to junk too, perhaps it depends what the title of the email is too?

  9. #29
    Join Date
    Feb 2016
    Posts
    307

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    These are just order confirmation emails

  10. #30
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    Jan 2012
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    968

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    Quote Originally Posted by Stoked View Post
    Are there still issues with this? We've had a few complaints from hotmail users regarding not getting emails over the past few days.
    If we need to contact the customer we just use a different email now, the ones going through BP are just too unreliable...

  11. #31
    Join Date
    May 2013
    Posts
    22

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    Quote Originally Posted by martinobi View Post
    Have you got an spf record set-up? If not, then that's the most likely reason BP emails are not reaching their destination, here's a useful link:

    https://support.google.com/a/answer/33786?hl=en

    Also the link below is great for testing how your emails look spam-wise:

    https://www.mail-tester.com/

    So create a fake order on your website and use the email provided by mail tester and you will see the quality of your emails from BP, mine are usually 10/10

    Your SPF record should end up looking like this:

    v=spf1 a mx ip4:xxx.xxx.xxx.xxx v=spf1 include:_spf.google.com ~all

    The xxx.xxx.xxx.xxx is the IP address for BP servers, BP support should help with that one
    The TXT on our system isn't in quite the same format as that given above, certainly the ip address isn't and it doesn't have the include:_ google.com but I would imagine that we would have been given the IP from BP originally - I didn't set it up.

    Our SMTP is one of our emails, which is a 365 account - is there something I need to do with that or should I set it to the BP as suggested do you think ? Perhaps @Rich might be able to help, if you can't. Sorry for all the questions, has to be very straightforward for me to understand. Thank you.

  12. #32
    Join Date
    Mar 2018
    Posts
    12

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    Quote Originally Posted by LabelKing View Post
    If we need to contact the customer we just use a different email now, the ones going through BP are just too unreliable...
    Seconded, after fixing the issue when they blocked the use of gmail/Hotmail we now have order confirmations going to hotmail addresses not arriving at all.

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