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Thread: Search function not working

  1. #1
    Join Date
    Sep 2017
    Posts
    92

    Default Search function not working

    I'm going to assume I've pressed a button which I shouldn't have, but:

    We have the Search box in the top banner.Type something in and nothing comes up for the predictive feature. Click Enter and we get "Sorry, no results were found, please widen your search".

    The shop is running fine, getting orders as normal, all products active and being ordered. This happens for anything typed in, so not product dependent.

    Any suggestions?

  2. #2
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,644

    Default

    Just guessing but in settings --> catalogue options have you got suggestive search set to none ? Mine is set to text, price and image.
    Regards,

    Dave

  3. #3
    Join Date
    Sep 2017
    Posts
    92

    Default

    Hi Dave

    Had a check and:

    Search Type - "Product Catalogue"
    Suggestive Search - "Text, price and image"
    Placeholder Text - Ticked
    Advanced Search Link - Ticked

    Thanks for the reply though.

  4. #4
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,644

    Default

    Yep that's exactly what I've got set. It doesn't display results from the page content with these settings but if you type anything in from product titles it should display as example below :

    Screenshot 2020-05-20 at 12.00.47.jpg
    Regards,

    Dave

  5. #5
    Join Date
    Sep 2017
    Posts
    92

    Default

    Yup, thats what we used to have God knows how long it hasnt been working! Or why... I probably changed some code somewhere and buggered things up.

    Edit: Just assigned a default template to a test page and still not working, so not the template coding causing it.

  6. #6
    Join Date
    Dec 2007
    Location
    Cumbria
    Posts
    3,644

    Default

    Sorry I don't know what else to suggest apart from giving BP a call
    Regards,

    Dave

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