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Thread: Duplicate submitted forms

  1. #1
    Join Date
    Jul 2019
    Posts
    177

    Question Duplicate submitted forms

    Has anyone else noticed customers seemingly submitting identical queries? (using forms)

    When it first happened I thought the customer was just submitting the questions again because our response had gone to spam/junkmail, and they'd just cut and pasted their question.

    But now I've seen it a couple of times, and one in particular seems to have been submitted 4 times. Word for word. Even though we replied to it the first time and answered it after going back and forth a few times with the customer. So in this case keep submitting the exact same query makes absolutely no sense.

    Seems like maybe a glitch somewhere?

  2. #2
    Join Date
    Sep 2008
    Posts
    53

    Default

    I have noticed this with products reviews, but never with the contact form, I also thought that the review form had been filled in twice.

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