Results 1 to 2 of 2

Thread: Stripe payment problem - missing P&P

  1. #1
    Join Date
    Sep 2013
    Location
    Milton Keynes, Bucks
    Posts
    48

    Default Stripe payment problem - missing P&P

    I have a weird thing happening with Stripe.

    Stripe is taking payments, apparently at random, short by exactly my P&P charges.

    Message against such payments as follows ...

    "A payment of 95.72 was expected, but a payment of 84.92 was authorised via the payment processor.

    This happened because the customer reached the final page of checkout with 84.92 in their basket, opened a new tab in their browser, changed the value of their basket to 95.72, then returned to the original tab and submitted payment for the original amount.

    Please check the transaction via your payment processor and contact the customer to rectify the issue."


    1. I have never had this before so I guess more likely a Stripe caused problem than a BP one.

    2. Every desktop using customer affected so far is sure that they completed their transaction in one browser window alone.

    3. At least one such order was on a mobile phone where multiple windows would be impossible, I think?

    Has anyone else come across anything like this?

  2. #2
    Join Date
    Nov 2008
    Posts
    2,198

    Default

    Where are you getting this message??
    Regards

    Neil.

Similar Threads

  1. WARNING - Stripe Problem
    By msereader in forum Bluepark Technical Discussion
    Replies: 4
    Last Post: 29-06-2018, 10:20
  2. Free Postage & Packing problem
    By Lilly in forum Bluepark Technical Discussion
    Replies: 3
    Last Post: 24-10-2011, 12:24
  3. Channel Islands Payment Problem
    By Mike in forum Bluepark Technical Discussion
    Replies: 1
    Last Post: 15-05-2008, 19:38

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us

Bluepark's ecommerce software is developed, hosted and supported exclusively by ourselves, here in the UK, and has been so since the company was initially formed in 2004. Your brand new online shop will be hosted securely on our fast and reliable server network, using a domain name of your choice, providing the ability to build and maintain your ecommerce website, and manage your orders, from any location via your own secure online Administration Console.

A Bluepark ecommerce site is the perfect tool for selling online, whether you're selling physical products, digital downloads or services. You'll be in good company with over 1,000 UK customers who also form a friendly and helpful online community, further strengthening our highly acclaimed support network.

Find us on...