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Thread: No-Reply Feedback response

  1. #1
    Join Date
    Dec 2011
    Location
    Birmingham, United Kingdom
    Posts
    176

    Default No-Reply Feedback response

    Hi all,

    I was wondering how you all handle e-mails from various sources:

    eg. Customer Review responses, General enquiries via the equiry form.

    I see several companies that send out e-mails with a 'non-response' or 'non-reply' @.... and I would like to have that as a response e-mail for the return e-mail address that goes out for e.g. the system generated customer feedback e-mails. Bluepark say this can't be done, so I was wondering how everyone else handled this.

    Thanks

  2. #2
    Join Date
    Sep 2008
    Posts
    58

    Default

    I can see why big business would do it this way, but as a small business we embrace the fact that our customers can reply directly to us.

    So we make it part of the outgoing email saying something like "If you need help then please reply to this email, etc"

    We find this to be better customer service, I know that when I get those "noreply@" emails it irritates me a little that a company sends an email to me and I can't simply reply to it to keep the thread going,

    In terms of doing what you require then you can go into Bluepark: Settings / Website and then set the default email address to noreply@insert-your-domain-here.com

    This would then send the email as normal, but if anyone did reply then it would just bounce assuming you have not set up that email address or have a catch-all setup.

  3. #3
    Join Date
    Dec 2007
    Location
    Lake District Cumbria
    Posts
    3,737

    Default

    Quote Originally Posted by martinobi View Post
    So we make it part of the outgoing email saying something like "If you need help then please reply to this email, etc"

    We find this to be better customer service, I know that when I get those "noreply@" emails it irritates me a little that a company sends an email to me and I can't simply reply to it to keep the thread going.
    Yes I agree with you there 100%. It’s all about having a two way conversation with your customers. Having a noreply@ email address is saying you can contact us but we’re not really interested and can’t be bothered to enter into a conversation with you, so leave us alone
    Regards,

    Dave

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