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Thread: Gmail emails - This is a permanent error. The following address(es) failed:

  1. #1
    Join Date
    Feb 2012
    Posts
    114

    Unhappy Gmail emails - This is a permanent error. The following address(es) failed:

    I'm having issues with gmail, every order that is placed with a gmail address is coming back with


    This message was created automatically by mail delivery software.


    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error


    the odd one you would say was an issue with their email but this is every gmail order - anyone else noticed this?

    this is getting a little frustrating now

  2. #2
    Join Date
    Dec 2007
    Location
    Lake District Cumbria
    Posts
    3,729

    Default

    Hi Michelle,

    It appears your site is listed a on spam blacklist with Barracuda which could be causing the issue
    https://mxtoolbox.com/SuperTool.aspx...k&run=toolpage

    However, if you look at Barracuda by entering your domain name its not showing as blacklisted which is strange
    https://www.barracudacentral.org/lookups

    In the first instance I would report the issue to Barracuda by telling them mxtoolbox.com reports your site as being on Barracuda blacklist and ask them to investigate
    https://www.barracudacentral.org/report

    You could be on the blacklist due the number of e-mails sent in one go or it could be another site on the same IP address. I would also suggest you email BP to see if they can help further.

    Sorry thats all the help I can offer with my limited knowledge.
    Regards,

    Dave

  3. #3
    Join Date
    Jul 2013
    Location
    The Universe
    Posts
    435

    Default

    Just out of curiosity (as we use gmail too but are not having any issues), we just checked our site, and it too is listed by mxtools as blacklisted by Barracuda, but Barracuda is not showing us as blacklisted.

    I doublechecked the IP address shown for threelittlebears against the one shown for us on mxtools, they are not the same.

    Could it be a BP issue?

  4. #4
    Join Date
    Feb 2012
    Posts
    114

    Default

    Quote Originally Posted by Dave View Post
    Hi Michelle,

    It appears your site is listed a on spam blacklist with Barracuda which could be causing the issue
    https://mxtoolbox.com/SuperTool.aspx...k&run=toolpage

    However, if you look at Barracuda by entering your domain name its not showing as blacklisted which is strange
    https://www.barracudacentral.org/lookups

    In the first instance I would report the issue to Barracuda by telling them mxtoolbox.com reports your site as being on Barracuda blacklist and ask them to investigate
    https://www.barracudacentral.org/report

    You could be on the blacklist due the number of e-mails sent in one go or it could be another site on the same IP address. I would also suggest you email BP to see if they can help further.

    Sorry thats all the help I can offer with my limited knowledge.

    Thank you I'll have a look into it,


    it's odd the only time I sent lot of emails was when the gdpr thing came out - maybe it was then?

  5. #5
    Join Date
    Feb 2012
    Posts
    114

    Default

    Quote Originally Posted by cheesemouse View Post
    Just out of curiosity (as we use gmail too but are not having any issues), we just checked our site, and it too is listed by mxtools as blacklisted by Barracuda, but Barracuda is not showing us as blacklisted.

    I doublechecked the IP address shown for threelittlebears against the one shown for us on mxtools, they are not the same.

    Could it be a BP issue?
    Have you spoken to BP ? just thought i'd check before contacting them too

  6. #6
    Join Date
    Feb 2012
    Posts
    114

    Default

    i'm still having problems and it seems over half my orders are with gmail addresses

    I've been on barracuda and requested they investigate and nothing

  7. #7
    Join Date
    Dec 2007
    Location
    Lake District Cumbria
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    3,729

    Default

    I've checked and your domain is no longer listed on spam blacklists as far as mxtoolbox and barracuda are concerned.

    Are you having problems with just gmail addresses ?
    Regards,

    Dave

  8. #8
    Join Date
    Feb 2012
    Posts
    114

    Default

    Quote Originally Posted by Dave View Post
    I've checked and your domain is no longer listed on spam blacklists as far as mxtoolbox and barracuda are concerned.

    Are you having problems with just gmail addresses ?
    they must have done something when I contacted them yes,

    yes it's only gmail, I've contacted BP and they've come back to me really quickly and said the issue with SPF Record.

    i've got to change something in 123 reg just got to get my head around it first as i'm not greata with techy stuff

  9. #9
    Join Date
    Feb 2012
    Posts
    114

    Default

    the SPF record has been changed and up to now i'm not getting any issues with Gmail addresses so it looks like it’s worked ��

  10. #10
    Join Date
    Dec 2007
    Location
    Lake District Cumbria
    Posts
    3,729

    Thumbs up

    Thatís good news.
    Regards,

    Dave

  11. #11
    Join Date
    Feb 2012
    Posts
    114

    Default

    Quote Originally Posted by Dave View Post
    That’s good news.
    Yes thank goodness, no more returned emails since

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