Order Manager: FAQ

• Why are some order numbers missing or out of sequence?

Why are some order numbers missing or out of sequence?

An incremental order number is generated in the site's database when a customer proceeds beyond the first page of the checkout process, this being the page requesting the customer's name and address details.

At that point, the customer may complete the order immediately, or they may return and complete the order at a later date, or they may abandon the order permanently. For this reason, order numbers may appear out of sequence or be missing entirely.

Only orders that have successfully been completed by the customer will appear in the site's Order Manager. The date of the order will correspond with the date the order was completed.