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Bluepark Solutions Ltd
Unit 18, Thorney Leys Business Park
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Order Processor

FAQ

Process the Order

The Order Processor is perhaps one of the most important functions on the site. The Status of the order may be switched between the three available options. From a Pending order, selecting Completed forces every line to be marked as being fully shipped with the quantities remaining. Selecting Cancelled forces every line to be unshipped. For cheque, credit or deferred payments, you are able to indicate when an Unpaid order has been Paid.

The details of the order, including the billing address and the shipping address (if available), are displayed above the product list. Both are fully editable, along with Customer Comments and Admin Comments.

Fields in the product list enable individual products to be marked as Picked, Shipped or Refunded up to the limit of the quantities ordered. If you have chosen to manage inventory automatically, shipping products will decrease their physical stock and the reverse action will increase their physical stock.

If you increment the Shipped values for any products, the changes will be sent in an e-mail, notifying the customer which shipments have been made. If the shipments made complete the order, the customer will be informed of this and the order will recieve a status of Completed automatically. Similarly, incrementing the Refunded values for any products will also inform the customer of the refunded amount via e-mail.

Below the product list, both a unique Tracking Number and an optional line of text of your choosing may be appended to any outgoing e-mail. The Tracking Number can be used, in conjunction with a Tracking URL via the Shipping Editor, by the customer to monitor the progress of a particular shipment with the courier.

The optional line of text may be added to the Admin Comments section by checking the relevant box. Admin Comments may be made Public and viewable by the customer. Unchecking the box next to the Save Changes button can prevent an e-mail from being sent.

The initial order, as it was placed, can be viewed and printed via the View Invoice button. A formatted invoice will appear in a new window. If you have chosen to enter invoice numbers manually, you are able to do so in the text box provided. Despatch notes, once you have begun shipping products, can be printed individually.

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