The cost and time frame of delivery is one of the biggest barriers between a customer and their commitment to purchase. This is the most important factor you should keep in mind when setting up your website’s shipping methods. Your costs should be kept as simple as possible so the customer doesn’t struggle to work out what they will be paying before proceeding through to checkout. Add a clear and concise Shipping Information page to your site to spell out your costs, delivery times and returns to anyone visiting your site so there are no doubts as to what to expect from you as a company. All of this is possible with the highly flexible Shipping Manager in Bluepark’s ecommerce software.
Manual selection, show methods – allows customer to select the shipping method from all active methods before choosing their delivery destination country
You can display shipping methods either in a drop down field (recommended if you have many different methods available) or radio buttons.
The system can be set to either display shipping charges next to shipping methods drop-down or radio button options or to hide them.
You can choose whether to display the subtotal line or not. This is the total of the products in the order before the shipping charge is added.
The shipping prefix text by default is set to display as ‘Select Delivery’. This sits as a title to the shipping method options. It can be set to be Enabled, enabled on Multiple drop-down options only, Multiple radio buttons only (when a single option is available the prefix text will not be displayed) or Disabled.
If you have a shipping information page you create a link to it within the Basket either by adding in the Shipping Information (URL) if it is hosted on an external website or Link to it if you have created the page within the Page Manager.
You can set to Exclude shipping dates globally within Configuration or set them by individual shipping methods within the Shipping Manager. This can be entered as days of the week, i.e. MON, TUE, WED or as specific dates, i.e. 25/12/2013.
A message can be displayed within the basket to Up-sell for next day shipping by ticking this option or disable it by un-ticking it. You can do the same for the Up-sell for free shipping option.
Creating your shipping methods
The most important part of setting up your shipping methods is working out all of your shipping options in advance. The age old saying of 90% preparation, 10% perspiration is very fitting here because if you try to work it out as you go along you are likely to cause yourself extra work.
Tabs Explained - Properties
The Free shipping threshold (£) field is only available if you set your threshold type to weight. This allows the shipping method to be set with varying prices determined by the weight of the products but also allows a ‘free shipping over £X’ discount to be offered.
Each shipping method can have its own VAT settings which is necessary when shipping to multiple countries. The prices you enter for each shipping method should reflect whichever option you chose. For instance, if you set it to always apply then your shipping prices should be inclusive of VAT or if you set it to never apply then your prices should be exclusive of VAT. If you choose the option that VAT applies if order attracts VAT then the prices must be set inclusive of VAT. This is useful when setting one shipping method for multiple countries as the system will use the Tax Rules to decide if VAT should be removed or not.
If necessary you can set a minimum charge (£) for your shipping method so that a customer will never be charged less than that value, no matter what they add into their basket. This works together with the charge per item (£) field so that, rather than setting thresholds, you set your shipping method as a fixed price for each item that is added to the basket. If you set your charge per item as £1, you may want to set your minimum as a little higher so that if only one item is added to the basket they are charged the minimum amount.
A click and collect service can be created by setting a shipping method to require customer collection. This can be used in conjunction with custom order statuses to inform picking and packing staff that it is a click and collect order.
A shipping method can be set to prevent free shipping and can also be set to be hidden if the items in the basket cannot be shipped immediately.
Tabs Explained - Fulfilment
By default the system will display an advisory message within the basket to instruct the customer of any required information, shipping upsells or issues. You can override this with your own message. The system will display any available variables such as ‘amount to qualify’ underneath this field for use in your message.
A tracking address (URL) can be added to the shipping method to allow the customer to track their order. This will place a link within the order despatched email for the customer to click on and be taken to the tracking page. You can include the following variables within your URL – tracking number, order number and despatch number.
Each shipping method can also produce its own custom despatch note. This can be achieved by adding in a custom HTML despatch note template. It is recommended that an edited version of the default despatch note is used. This can be found in the Site Options tab in Configuration.
Tabs Explained - Countries
Tabs Explained – Thresholds
There is no need to fill in the Charge column at this point, just click on Add Threshold again to create your next one. Type the From value in to the second threshold and press Save. You will now see that the ‘To’ value has automatically been created on your first threshold. You can repeat this for each threshold and then add in the charges.
Common Shipping Methods
There are many ways in which you may want to offer shipping options to your customers but many do fall into a few standard shipping method setups. In our helpful Common Shipping Methods Guide you can find out how to set up some of the most common shipping methods used, not only by national retailers, but also by our own customers. If you are still unsure of how to set up a shipping method in your Bluepark website please get in contact, either by adding a comment below or emailing firstname.lastname@example.org.